Simply Supported – Privacy Policy

Last updated: September 2026

1. ABOUT THIS PRIVACY POLICY

Simply Supported respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Simply Supported collects, uses and protects personal information when you visit our website or contact us about our services.

2. INFORMATION WE COLLECT

When you submit an enquiry or booking request through our website, we may collect:

• Your name

• Your email address

• Your preferred service

• Your preferred date and time

• The approximate number of hours required

• Information you provide about your requirements

• Any other information you choose to include in your enquiry

We may also receive basic technical information about visitors to our website, such as browser or device information, where this is provided automatically by our website hosting or security services.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to enquiries and booking requests

• Check availability and arrange services

• Communicate with you about your requested services

• Provide and manage services you have requested

• Keep appropriate business records

• Handle complaints or queries

• Protect our website and business from misuse or fraud

• Comply with legal and regulatory obligations

4. HOW WE CONTACT YOU

If you contact Simply Supported, we may use the email address you provide to respond to your enquiry or communicate with you about services you have requested.

We will not use your personal information for unrelated marketing purposes unless we have a lawful basis to do so and, where required, your consent.

5. SHARING YOUR INFORMATION

We do not sell or rent your personal information.

We may share information with trusted service providers where this is necessary to operate our business or provide our services.

For example, website hosting, email or technology providers may process information on our behalf.

We may also disclose information where required by law, regulation, court order or to protect our legal rights.

6. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Where information forms part of our business or financial records, we may need to retain it for longer periods to meet legal, accounting or tax requirements.

7. SECURITY

We take reasonable steps to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

8. YOUR RIGHTS

Depending on the circumstances, UK data protection law gives you rights including:

• The right to ask for access to personal information we hold about you

• The right to ask for inaccurate information to be corrected

• The right to ask for your information to be deleted where there is no lawful reason for us to continue holding it

• The right to ask us to restrict how we use your information in certain circumstances

• The right to object to certain uses of your information

• The right to data portability in certain circumstances

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find information about the ICO at:

https://ico.org.uk/

9. COOKIES

Our website may use essential technologies required for the website to operate correctly.

We do not currently use cookies for targeted advertising.

If this changes in the future, this Privacy Policy will be updated where appropriate.

10. THIRD-PARTY SERVICES

Our website and business may use third-party services such as website hosting, email services and payment providers.

These providers may process personal information in accordance with their own privacy policies and terms.

Where appropriate, we recommend reviewing the privacy information provided by those services.

11. CHILDREN'S INFORMATION

Our services are intended for businesses, property professionals, landlords, event organisers and other adults.

We do not knowingly collect personal information from children for the purpose of providing our services.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on this website.

13. CONTACT US

If you have a question about this Privacy Policy or would like to exercise a data protection right, please contact:

Simply Supported

Email: simplysupported@protonmail.com